Who You Are…

As our Ambassador, you are a part of our Process Support team and your passion for providing outstanding customer service contributes to our exceptional level of customer satisfaction.  You will be working with Activus Connect, never for us. Every day you will be the face of Activus Connect as we make meaningful and positive impacts for our customers. We have fun every single day and being comfortable using email and chat to communicate with peers is an absolute must.  

The role of the Scheduler on Project A Closer Look (ACL) is to assign mystery shops to shoppers in our database in each given month, meeting strict client deadlines, tracking the completion of the shops. You will be communicating with the shoppers through emails and via our web chat texting system. Superior written and verbal communication skills, and be able to prioritize your daily tasks, are important for this job. While you will be supported by a supervisor and your peers, the ability to complete your work independently, efficiently, and on schedule is essential. 

Here is what an ACL Scheduler's day looks like...

  • You will be working in your home office for the entirety of your shift - be comfortable in your quiet work environment.  The ability to focus on your work is paramount, so taking care of family or friends while working is not going to be possible. 
  • Use your reliable computer/laptop to receive, review, and complete assignments provided by our client, and submit them in a timely manner. (We will verify computer/laptop compatibility and Internet connection to ensure your success.
  • You will have fun!  We love to laugh and as a team, we support each other in day-to-day operations.   
What you will do… 
  • Prioritize shops to be assigned  
  • Email and text to fill shops 
  • Get bonus amounts approved by the supervisor
  • Balance time spent on shops based on the order of importance (approaching deadlines)  
  • Check and adjust dates daily as required by our clients   
  • Communicate with shoppers via email and text answering questions in a timely manner  
  • Answer shopper questions and date change requests 
  • Review guidelines, batch edit notes, and event notes as new clients are added 
  • Create templates for blasts and shopper emails 
  • Work assigned times on live chat feature (days, nights, and weekends)
  • Follow communication procedures, guidelines, and policies  
  • Utilize computer technology to assist with efficiency.

To qualify…
  • You must have a high school diploma or equivalent. 
  • You must be a self-starter with great time management skills and the ability to work at home
  • You must have a real sense of urgency of meeting our clients’ deadlines
  • Ability to read and write fluently in English
  • Excellent grammar, spelling, and punctuation skills with the ability to detect and correct errors
  • Must have the ability to learn the geography of the areas you will be assigned to for shops
  • Great attention to detail, great planning ahead and organizational skills
  • Strong written communication skills
  • Ability to type 30+ WPM
  • Mystery shopping experience a plus
  • Be willing to work accept and learn from feedback – we are all in this together and growth is guaranteed! 
  • We will pay you to complete online training, but you must commit to attending – 100%, no missed time 
  • Be able to complete and pass a background check
  • Be willing to work under an immediate supervisor. Accept and learn from feedback – we are all in this together and growth is guaranteed!
  • We will pay you to complete online training, but you must commit to attending – 100%, no missed time
  • Be able to complete and pass fingerprinting and a background check

Technical Requirements (yes, we need you to also have a system to run an internal tool on)

  • Desktop or laptop (Tablets, Winbooks, Smart devices, Windows Mini PCs, Chromebook and Android systems are NOT compatible) 
    • Operating system: Windows 10 or Mac OS Mojave or Newer
    • Processor speed: Dual Core 2 GHz or better 
    • RAM:  4GB or better 
    • Hard Drive: 20GB or better 
    • All peripherals must be wired (wireless keyboard, wireless mouse, or wireless headset are NOT allowed) 
  • Must have reliable high-speed internet 
    • 22MB download 
    • 10MB upload 
    • DSL, Cable, Fiber ONLY - (no Wi-Fi or satellite-based service) 
  • For this project, wired audio and noise-canceling microphone device is required for support meetings and team discussion. 
  • We do require that you have an active, functioning webcam for the purposes of compliance, quality assurance, and coaching or support sessions. 

The Details…

  • The pay rate is $16.00 per hour
  • Benefit eligible after 60 days (Medical, Vision, Dental and 401k)
  • We promote from WITHIN!

To complete your application you will need to take a screenshot (saved as PNG or JPEG) of the following two items so that you can upload them to your application:

1)  You MUST complete a computer speed test using THIS link:  Activus Connect Speedtest 
2)  Please locate your computer specifications and take a screenshot.  If you need assistance, there are numerous videos and "how-to" documents online.  Simply search for how to find computer specs for the version of Windows you are running.  **Please remember that you will need to include your operating system, processor speed, RAM, and Hard Drive details** 
3)  Please take a photo of your intended workspace 

Department: Customer Experience
This is a full time position

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