Activus Connect- Customer Service Ambassador 2024 (Virtual/Remote)

At Activus Connect we strive to give every customer the best experience, and our Ambassadors are the face of our company. It all starts with you. You are the foundation upon which our success is built.

Job Title: Remote Customer Service Representative

Location: Remote (Work from Home)

Job Type: Full-Time/Part-Time

About Us:

We are a dynamic and customer-focused company committed to delivering exceptional service to our clients. We pride ourselves on creating a positive and supportive work environment while offering opportunities for growth and development.

Job Summary:

We are seeking a reliable and empathetic Remote Customer Service Representative to join our team. The ideal candidate will have experience in a customer service role, preferably in a call center or remote environment. You will be responsible for handling customer inquiries, resolving issues, and providing accurate information efficiently and professionally.

Key Responsibilities:

Answer incoming calls, emails, and chat messages from customers.
Provide accurate information and resolve customer issues in a timely manner.
Handle complaints, provide appropriate solutions, and follow up to ensure resolution.
Document all customer interactions and maintain detailed records.
Collaborate with team members to share insights and improve service quality.
Stay updated on product knowledge and company policies.
Adhere to performance metrics, including response times and customer satisfaction.

Qualifications:

Experience: Minimum of 1 year in a customer service role (preferably in a call center or remote environment).
Skills:
- Strong communication and interpersonal skills.
- Proficiency in using customer service software and CRM systems.
- Problem-solving ability and attention to detail.
- Ability to multitask and handle high call volumes.
Technical Requirements:
- Reliable internet connection and a quiet, dedicated workspace.
- Familiarity with remote communication tools (e.g., Zoom, Microsoft Teams).
Education: High school diploma or equivalent required.

Benefits:

Competitive hourly wage of $15.25
Health, dental, and vision insurance as well as other benefits after 60 days of employment.
Paid training and continuous development opportunities.
Flexible working hours - Our clients cover a wide range of shifts and schedules ranging from Monday - Sunday.
Opportunity for career advancement - we promote from within!

How to Apply:

Please submit your resume and a brief cover letter highlighting your customer service experience. We look forward to hearing from you!

TECHNICAL REQUIREMENTS
⦁   Desktop or laptop (Tablets, Winbooks, Smart devices, Windows Mini PCs, Chromebook and Android systems are NOT compatible)
⦁   Operation system: Windows 10/11 or Mac OS Monterey or Newer
⦁   Processor speed: Dual Core 2 GHz or better (Recommended i5+ or Ryzen equivalent processor)
⦁   RAM:  8GB or better
⦁   All peripherals must be wired (wireless keyboard, wireless mouse or wireless headset are NOT allowed)
⦁   Must have reliable high-speed internet
⦁   20MB download  minimum
⦁   20MB upload  minimum
⦁   DSL, Cable, Fiber ONLY - (no Wi-Fi or satellite-based service, no wireless carriers like T-Mobile or Verizon)
⦁   For this position, a wired USB headset with built-in microphone and noise cancellation is required.
⦁   We do require that you have an active, functioning webcam.
⦁   A second monitor/screen is required.

To complete your application you will need to take a screenshot (saved as PNG or JPEG) of the following two items so that you can upload them in your application:

1: Please complete a computer speed test using this link (This MUST be taken from a hard-wired computer system that you will use for your employment at Activus Connect - do not take from your cell phone!): Activus Connect Speedtest (save the URL/link - you'll need that for the application). Please ONLY submit screenshots and result URL's from the speedtest link provided, other speedtest results may not be accepted.

2: Please locate your computer specifications and take a screenshot. If you need assistance, there are numerous videos and "how-to" documents online. Simply search for how to find computer specs for the version of Windows/MAC you are running. We need to see your OS version, RAM, Processor type and speed.

Department: Customer Experience
This is a full time position

Personal Information

* First name
* Last name
* Email
* Address
* City
* State
* Zip code
* Country
* Phone number

Attachments

Attach a Cover letter Upload file

Attach

* Internet Speed Test Screenshot taken from your computer- Speedtest link: https://www.speedtest.net/ Upload file

Attach

* Screenshot of your computer specifications from your system/about section of your computer Upload file

Attach

Enter a Message

Other Information

* Can you show proof of your legal right to work in the United States? Yes No

* Are you at least 18 years of age? Yes No

* Activus Connect does not hire in the following states: AK, CA, CT, DC, DE, HI, IA, ID, MT, ND, NH, NJ, NM, NY, OR, UT, WA, SD, VT. Do you live in one of these states? Yes No

* Can you provide proof that you have completed a high school or GED program? Yes No

* By checking this box, you agree to receive mobile messages from us in relation to this job application. Message frequency varies. Message and data rates may apply. Reply STOP to opt-out of future messaging. Reply HELP for help. View our Privacy & SMS Policy: https://theapplicantmanager.com/careers?co=av I agree * Can you attend virtual/online paid training? * Are you able to work at least 1 weekend day? * Please include the URL for your Internet Speed Test (Note: take this from your HARD WIRED home office location): * You are unable to take any time off during your first 60 days of employment, we are unable to make any exceptions to this policy, can you commit to no time off for your first 60 days? * Please list any languages you speak besides English. * Do you currently have 2 monitors? * If you currently work for Activus Connect, please enter the name of your project, otherwise you can enter N/A * Have you ever worked for Activus Connect before?