Activus Connect- Temporary Remote Bicycle Service Specialist (Virtual/Remote)

Remote Bicycle Service Specialist

Do you know your way around bike tools and gear systems? Are you the person friends call when they can’t figure out how to get their brakes working or need help finding the right replacement part? If so, we’d love to have you on our team!

We're looking for a Remote Customer Service Representative to support our riders across the country. You'll help customers troubleshoot bike assembly, answer repair questions, and guide them through parts ordering—all from your home workspace.

What You'll Be Doing:

Answer incoming calls and emails from customers with questions about:
- Product setup & assembly
- Troubleshooting bike issues
- Replacement parts and compatibility
- Returns, warranties, and general product use
Help customers find the right solutions—striving for first-call resolution
Use product manuals, digital guides, and system tools to provide clear and accurate help
Process customer orders, returns, and payments using SAP and internal tools
Work closely with other departments to make sure the customer journey is smooth
Support co-workers and flex between tasks as needed during busy times
Handle escalated complaints professionally and follow proper procedures

What You Bring to the Table:

Strong mechanical knowledge of bicycles (assembly, maintenance, common part compatibility)
Excellent communication skills—you can explain technical things in simple terms
Comfortable working with computers, documents, and digital customer support systems
Calm under pressure, solutions-focused, and genuinely like helping people
Ability to stay organized while managing multiple conversations and systems

Ideal Experience:

Prior customer service or tech support experience (especially remote)
Familiarity with bike brands, drivetrains (Shimano, SRAM, etc.), or repair shop workflows
Experience using SAP or similar order entry/CRM systems

Core Strengths We Value:

Active Listener – You tune in to customer concerns and confirm understanding
Problem Solver – You break down technical issues and guide customers toward fixes
Customer-Focused – You always keep the rider’s experience front and center
Eager Learner – You stay curious and grow your product knowledge continuously
Self-Aware – You reflect on your performance and use feedback to improve

What We Offer:

100% remote work – no commute!
A team that loves bikes as much as you do
Supportive training and ongoing development
Opportunities to grow with the brand

Activus Connect is only hiring for this role within the United States at this time. This is a temporary role with an expected duration of 90 days.

Pay and Benefits:

$15.25 per hour
Paid time off
Community time
Referral program
Dental and Vision Insurance
Health Insurance
Completely remote work

Technical Requirements:

You will need to have your own equipment for this position as outlined below:

Desktop or Laptop Computer (Tablets, Chromebooks, WinBooks, Macs, Virtual Machines etc are not permitted)
Processor: 2GHZ processing power or better
Minimum 8GB RAM
High Speed Internet Access with 20MBPS Download and 20MBPS Upload or better
You are unable to use a wireless internet connection for this position, you must be hardwired
VPN's are not permitted while on the clock
Dual Monitors, at least 20 inch.
Wired USB headset for taking calls.

Department: Customer Experience
This is a seasonal full-time position

Personal Information

* First name
* Last name
* Email
* Address
* City
* State
* Zip code
* Country
* Phone number

Attachments

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* Internet Speed Test Screenshot taken from your computer- Speedtest link: https://www.speedtest.net/ Upload file

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* Screenshot of your computer specifications from your system/about section of your computer Upload file

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Other Information

* Can you show proof of your legal right to work in the United States? Yes No

* Are you at least 18 years of age? Yes No

* Activus Connect does not hire in the following states: AK, CA, CT, DC, DE, HI, IA, ID, MT, ND, NH, NJ, NM, NY, OR, UT, WA, SD, VT. Do you live in one of these states? Yes No

* Can you provide proof that you have completed a high school or GED program? Yes No

* By checking this box, you agree to receive mobile messages from us in relation to this job application. Message frequency varies. Message and data rates may apply. Reply STOP to opt-out of future messaging. Reply HELP for help. View our Privacy & SMS Policy: https://theapplicantmanager.com/careers?co=av I agree * Can you attend virtual/online paid training? * Are you able to work at least 1 weekend day? * Please include the URL for your Internet Speed Test (Note: take this from your HARD WIRED home office location): * You are unable to take any time off during your first 60 days of employment, we are unable to make any exceptions to this policy, can you commit to no time off for your first 60 days? * Please list any languages you speak besides English. * Do you currently have 2 monitors? * If you currently work for Activus Connect, please enter the name of your project, otherwise you can enter N/A * Have you ever worked for Activus Connect before?