Who are we?

CPP- Bloomington, MN is looking to hire an experienced Sr. Customer Program Manager to join our team.  This position works as a key member of the CPP- Bloomington Operations team and focuses on a select group of customers and will interact with customers, other Program Managers, Sales team and the Operations team.  You will be responsible for maintaining a high level of focus on customer satisfaction and facilitating cross functional teams to effectively solve customer issues and concerns.  

This is a salaried position that includes an onsite flexible schedule and offers a full-benefits package, robust PTO plan, 401K and quarterly bonus potential.

What will you do?
  • Manage key CPP accounts assigned including all interactions, lead all meetings
  • Coordinate customer team including customer service representative, quality engineers and part engineers
  • Maintain action list for all projects with assigned customers and customers parts, drive completion of items
  • Understand and maintain all customer specific delivery, quality and cost metrics
  • Act as a liaison between assigned key customers and CPP Minneapolis, ensuring plant efforts align with customer needs
  • Lead the customer service effort by ensuring order timing aligns with customer needs and forecasted demand is current
  • Participate in regular S&OP meetings, assuring the customer demand is forecasted correctly
  • Oversee bookings, backlog, customer scorecards and demand pipeline
  • Manage profitability of assigned customer parts via ongoing cost reduction efforts
  • Work with the CPP team to document product platforms, customer forecasts, and market conditions, ensuring that bookings are received as planned
  • Understand gaps in the plan and react to achieve plan
  • Ensure that customer quotes are processed in a timely manner following the designated standard procedures
  • Understand contract terms and conditions and execute in accordance with corporate policies
  • Work with Commercial VP to provide pricing recommendations based on corporate pricing matrix provided and understanding price point for the customer and the markets
  • Coordinate with manufacturing plant to:
    • Ensure high productivity level through proper planning and management of bookings
    • Maintain timely and accurate reporting requirements regarding booking forecast, product performance, sales activities, threatened loss of business, sales forecasts, industry trends, competitive information and activities, account analysis and status to assist management in making informed decisions
    • Participates in all assigned customer visits, and includes relevant internal participants as needed
    • Manage and coordinate customer tooling audits and customer visits related to new business
  • Prepare company presentations
  • Have a working knowledge and maintain a log of all LTA’s for assigned customer contracts and inform management of any necessary revisions, updates or expirations.
  • Collaborate with Finance to follow up on all AR and commercial issues
  • Ensure data for assigned customers is correct in the Commercial Data Warehouse platform
  • Stay abreast of market changes in the Aero and IGT markets to help organization to strategically make business decisions
What do we have to offer?
  • $100-110K
  • Comprehensive Benefit Plans
  • Quarterly Bonus Opportunity
  • 401k with generous company match
  • Paid Holidays and Vacation Time
  • Tuition Reimbursement
What can you bring to the table?
  • Bachelor’s degree in business or related field required for this position. 
  • 8+ years of customer facing account management experience working with large customers, B2B manufacturing environment and 2+ years of leadership experience required
  • Intermediate or advanced skills in spreadsheet creation, data analysis (Excel) and presentation design (PP)
  • Knowledge of Microsoft Office Suite with experience in Excel, Access, Word. 
  • Ability to work onsite with flexible hours and must be available to work outside standard business days and hours
Other Required Knowledge, Skills & Abilities: Effective communication skills with ability to effectively resolve customer issues in a win- win style.  Ability to remain calm under pressure.  Familiarity with manufacturing processes and nomenclature

Sponsorship is not available for this role. Candidates must be legally authorized to work in the US on a permanent and consistent basis without company sponsorship now and in the future.
This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.


This is a management position
This is a full time position

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