Our client is looking for a strong leader for the role of Operations Manager in the growing logistics and supplier management industry. In this position, you will coach and mentor the team with an opportunity to make an impact on meeting and exceeding team member and customer expectations through effective communication. This is an opportunity to take your leadership, coaching, and communication skills to the next level in your career while promoting organizational mission and goals. The position reports to Sr. Director, Logistics Operations and is located in the Milpitas, CA area (onsite). This is an excellent company to work with, offering very good work/life balance and benefits.

$99 - $124K per year, depending on education, training, and experience.  Additional factors will be considered.

Duties and Responsibilities
  • Collaborate with management team and the customer to create standard operating procedures (SOP) and directs execution
  • Monitors service failures through the Salesforce Incident Management tool and manages the corrective action process
  • Provides prompt and accurate information to the team to ensure all members are working to meet/exceed our customers’ expectations
  • Directs positive change so that the Company’s key objectives and business goals are met in an ever-changing marketplace, to include creating a positive work environment where all team members are empowered and motivated to do their best
  • Ensures department is in compliance with wage and hour  laws including approval of team member time cards, time off scheduling, and assigning appropriate and timely breaks
  • Manages workload allocation and labor expense ratios and produces monthly KPI reports
  • Provides coaching, training, and opportunities for growth to improve team member skills. Gives ongoing constructive feedback on performance and progress and holds timely discussions (1:1 meetings) and annual performance reviews
  • Responsible for the team’s safety practices and takes immediate control of accident/near miss situations, mitigating risk and collective evidence.  Conducts safety investigations, and drafts incident reports for executive review
  • Conducts network analysis to determine most optimal location and service offering solution. Identify, communicate and negotiate with suppliers to land profitable deals.
  • Manages and approves supplier invoices, identifies and applies charges effectively to customers
  • Monitors the performance of suppliers, assessing their ability to meet quality and delivery requirements; identifies and qualifies new suppliers in collaboration with other departments
  • Identify, communicate and negotiate with suppliers to ensure most optimal solution
  • Takes an active role in managing customer service to improve productivity, efficiency and reduce costs while providing service excellence for the company
  • Analyze receiving, inventory, and shipping to find bottlenecks and other issues, drive improvement initiatives as a result
  • Document and update work instructions and provide overall department direction including training to control tower team
Knowledge, Skills, & Abilities
  • Proficient use of computer systems and applications (Excel, Salesforce, SAP, Highjump, Onpoint) as trained/required
  • Ability to deliver quality results consistency and on schedule. Self-motivated and follows through with initiatives
  • Experience in delivery world class customer service skills through problem solving, rapport building, and effectively de-escalating high pressure conversations with patience and decorum
  • Leads with humility and respects others, promotes a culture of safety, trust, and teamwork. Self-regulates emotions, displaying a calm demeanor
  • Communicates with clarity and confidence in customer, executive, and team environments. Employs active listening and strong negotiation skills when necessary
  • Uses independent judgment and is able to identify problems, root-cause, and develop effective solutions. Generates new ideas to support change and creatively solves problems
  • Manages priorities and sets productivity expectations. Ensures initiatives are fairly distributed and the team is set to successfully deliver on project objectives. Identifies and takes accountability for meeting KPIs
  • Effectively manages team performance through training, coaching, and feedback
  • Strong leadership and motivational skills in managing diverse teams. Ability to delegate tasks and responsibilities, sets clear and impactful goals and holds team members accountable
  • Demonstrated experience with managing human, financial and operational resources resulting in optimization of resources.
  • Strong analytical skills, makes decisions based on long-term payoffs or outcomes
  • Travel expected approximately four times per year within the United States
Education and Experience
  • Bachelor’s degree plus a minimum 3 years of supervisory experience in logistics and supplier management or equivalent combination of education and experience

This is a full time position

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