System Support Specialist III (Waco, TX)

The purpose of this position is to perform desktop support administrative duties for the Heart of Texas Behavioral Health Network (HOTBHN) IT Helpdesk.  This is accomplished by performing support for IT helpdesk program work.  Work involves providing first-line assistance for operational problems of center information technology systems and operating automated office equipment in a stand-alone, network environment.  Works under general supervision, with moderate latitude for the use of initiative and independent judgment, travel within the Center’s six (6) county service areas.

EXAMPLES OF WORK PERFORMED:

• Reviews and prioritizes incoming operational issues and requests for technical assistance related to computers, software, and standard office equipment, identifies and then logs the type of problem or request and monitors the status to ensure a timely resolution.
• Provides routine technical assistance, troubleshooting software and hardware problems, as well as problems involving office equipment such as phones, printers, and fax machines.  Recognizes and escalates difficult problems to a higher level of support.
• Provides guidance to employees on installation standards, operating standards, new procedures and peripheral equipment functions.
• Performs backups and system cleanups and assists in the issuing of equipment to staff and the returning of equipment.
• Installs, maintains, and performs minor repairs to hardware, software, or information resources equipment.
• Maintains records of daily data communication transactions, problems, remedial actions taken, and installation activities.
• Sets up computers and other office equipment for employees, installs standard software, ensures power installation of cables, and helps users resolve common hardware, software and network connectivity issues.
• Schedules mainframe batch processing jobs.
• Assigns logons and rights, print queues, and directory structures, resets passwords, troubleshoots internet and phone outages, creates departmental groups, and runs security software.
• May assist in the review and recommendation of the procurement and inventory of information resources hardware or software.
• May analyze call logs to track common trends and underlying problems.
• May maintain inventory of information technology assets.
• Performs related work as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of the practices, principles, and techniques of computer operations, information systems, computer software and hardware, information security policies and procedures, and local and wide area networks. 
• Skill in the support of computers, the use of applicable programs and systems, and troubleshooting information systems. 
• Ability to operate information technology systems, to troubleshoot and repair equipment, and to communicate effectively. 
• Ability to learn about and implement trauma-informed care practices within the scope of work for the position.
• Must have and maintain a level of general health that permits the performance of the job duties and ability to maintain regular attendance as set forth in center policies and procedures. 
• The physical demands are the ability to sit for long periods of time, moderate physical activity such as walking and traveling. 
• White performing the duties of this job, the employee is regularly required to talk and hear, stand, walk, balance on two feet, stop, twist, reach with arms and hands and use hands to finger, handle or feel objects, tools or controls. 
• The employee is occasionally required to climb, kneel, crouch and get down on the floor. 
• The employee may occasionally lift and/or move 50 lbs.  
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
• Must have excellent verbal/written skills.
• Travel Locally and Regionally 10%.

Position: 540

Salary: $21.00 Per hour

Hours: Mon-Fri 8am-5pm

Benefits:

Heart of Texas Behavioral Health Network strives to offer competitive compensation and a comprehensive benefits package that includes:

Employer paid Health Insurance, no copays, no deductibles, 0 cost most prescriptions*
Employer paid Dental Insurance
Employer paid Life Insurance
Employer Paid Short Term Disability
Employer Paid Employee Assistance Program
Payroll Direct Deposit
12 paid Holidays per year
Excellent 401-K Retirement Plan (Center will contribute 12% of employee earnings)**
              **Certain Requirements Apply**

Generous Paid Time Off (PTO) - begins after 3 months of full time employment



 

Department: Administration
This is a non-management position
This is a full time position