Dealership Service Manager 
Legacy Dodge 
Fort McMurray, Alberta 

Looking for a positive change? Somewhere you enjoy going to work & can take pride in what you do? Join our family at Legacy Dodge! 

Legacy Dodge is looking for an experienced full time Service Manager to steer our relentless team of automotive problem solvers & educators.  The primary purpose of the Service Manager is to lead the auto service team in providing the ultimate customer experience in auto service and repairs by building customer trust and loyalty through high quality workmanship and professional and knowledgeable counter staff. The Service Manager works collaboratively with the Associate Dealer to establish sales objectives, cost controls and strategies for growth and profitability. 

We have all warranty skill levels covered by level 3 trained technicians who have a rewarding and industry leading remuneration package to keep them producing, training and staying 

Legacy Dodge Offers You: 

  • Industry-leading pay plan 

  • Health & Dental 

  • Family-owned dealership with values that are customer first 

  • Emphasis on work life balance 

  • Employee recognition events 

  • A workplace with strong community involvement 

Your Day to Day: 

  • Ensure service team objectives/goals are met 

  • Oversee team members performing vehicle inspections, repairs, diagnostics, & maintenance 

  • Evaluate service desk efficiency & ensure appropriate set up/maintenance 

  • Resolve service desk concerns & improve operations to increase productivity 

  • Monitor department operations/client concerns to improve efficiency 

  • Regularly audit repair orders & customer satisfaction metrics to ensure industry benchmark compliance 

  • Control department budgets & other expenses 

  • Mentor, coach, train, & support the development of your team 

What You Bring to the Table: 

  • Minimum 3-5 years automotive dealership service department experience a strong asset 

  • Working knowledge of industry standards/practices, including product details & services offered 

  • PBS experience preferred but will train 

  • Ability to train, coach, direct, & encourage service team members 

  • Ability to provide expert advice to customers regarding the care and service of their vehicles 

  • A positive attitude 

  • Strong leadership and problem-solving skills 

  • A valid driver's license is required 

If this looks like a company you could work with, apply today!

**Successful candidates will be contacted.  All resumes will be kept confidential and remain on file for three months.

Let your Legacy Start Here!

Department: Service
This is a management position
This is a full time position

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