Parts Advisor - Wetaskiwin, AB - 2026 (Wetaskiwin, AB)

Parts Advisor – Legacy Dodge Wetaskiwin

The Parts Advisor & Accessories Specialist role is a hybrid position that combines a traditional parts advisor role with a social media–based sales focus for automotive accessories, repairs, and tires.

We are looking for a responsible, organized, and friendly individual who thrives in a dynamic, team-based environment. The ideal candidate will have strong communication skills, approach challenges with a positive and solution-oriented attitude, take pride in delivering excellent customer service, and enjoy working with social media and technology.

If you are passionate about the automotive industry, enjoy helping people, and have a strong background in automotive parts and aftermarket accessories, this could be the perfect opportunity for you.

Parts Desk Duties

• Greet customers professionally in person, over the phone, and online

• Gather accurate vehicle and customer information

• Receive and process orders via phone, email, and website chat

• Clearly communicate pricing, availability, warranty information, and product options

• Prepare and provide parts and labour quotes in a timely manner and ensure all quotes are entered into the system

• Assist customers and internal team members with technical automotive and accessories knowledge

• Assist customers (retail and internal service/sales departments) in identifying and sourcing correct parts and accessories

• Process parts transactions accurately, including invoicing, returns, and warranty claims

• Handle returns or product issues professionally and promptly

• Work closely with technicians and service advisors to ensure timely and accurate delivery of parts

• Prepare and organize parts shipments

• Assist the Parts Manager with inventory accuracy, stock levels, ordering, and receiving

• Maintain a clean and organized parts counter and storage area

• Complete filing and general administrative tasks

• Collect deposits and deliver exceptional customer service

• Stay current with product knowledge, new releases, and promotions

• Keep Service Management informed of any issues or potential concerns

• Complete and maintain all OEM warranty training requirements

• Complete all Health & Safety training on an annual basis

• Follow all company safety policies and procedures

• Report any situation that could impact the safety, welfare, or integrity of the dealership, employees, or customers

• Perform other assigned duties as required

Online Sales & Marketing

• Source and respond to internet leads generated through social media advertising

• Communicate with customers using Google Suite and social media platforms

• Identify opportunities for additional services and accessories based on customer needs

• Understand and promote in-house and third-party financing options for repairs and accessories

• Assist the marketing team with advertising ideas and content creation when required

• Liaise with the Service Department to schedule sold repair and accessory work

• Act as an ambassador for the store and the Legacy Auto Group

• Relevant knowledge and experience in automotive mechanical repair, installation, and vehicle modifications

• Proven ability to build relationships and communicate effectively with customers and team members

• Experience with social media management and content creation from a customer service or advertising perspective (Meta, TikTok, YouTube, LinkedIn)

• Proficiency with Google Suite

• Experience working with financing programs

• Minimum of 1 year experience as a Parts Advisor or Accessories Advisor in the automotive industry

• Strong knowledge of automotive systems and parts catalogues

• Experience with parts warranty programs

• Experience with PBS and Stellantis systems is considered an asset (training will be provided to the right candidate)

• Excellent communication and interpersonal skills

• Ability to multitask and stay organized in a fast-paced environment

• Strong computer skills, including dealership management systems

• Health & Safety certifications such as First Aid, WHMIS, or TDG are considered an asset

• Forward-facing customer service experience is required

• Steel toe or composite footwear is required

Note: This job description provides a general overview of the position and is not intended to be an exhaustive list of duties, responsibilities, or qualifications.

Only successful candidates will be contacted. All resumes will be kept confidential and remain on file for three months.

Let your Legacy start here!

Department: Parts
This is a non-management position
This is a full time position