Service Manager - Fernie, B.C. - 2026 (Fernie, BC)

Service Manager - Legacy Ford Fernie – Fernie
Reports To: General Manager/ Fixed Operations Manager

About Legacy Auto Group
Legacy Auto Group is committed to delivering an exceptional customer experience through
strong leadership, high-performing teams, and a culture built on accountability and
continuous improvement. At Legacy Ford Fernie, we take pride in our people, our community,
and the quality of service we provide.

Position Overview
The Service Manager is responsible for overseeing all aspects of the service department,
ensuring operational efficiency, exceptional customer satisfaction, and a high-performing
team environment. This role requires a hands-on leader with strong technical expertise, a
deep understanding of Ford systems, and the ability to coach and develop staff.

Key Responsibilities
• Lead service technicians and advisors by setting clear performance goals and maintaining
   a positive, productive work environment
• Address customer concerns, resolve issues promptly, and ensure high levels of customer satisfaction
• Schedule maintenance and repair work, monitor turnaround times, and optimize shop workflow
• Monitor and improve technician efficiency, repair accuracy, and overall customer satisfaction metrics
• Ensure technicians are fully prepared with the required parts, tools, and information for each repair
• Demonstrate strong knowledge of all aspects of Ford warranty processes and ensure compliance
• Ensure all service work meets or exceeds safety standards and company quality guidelines
• Recruit, train, and coach team members on communication, technical skills, and company procedures
• Inspect completed work to ensure quality, accuracy, and adherence to company specifications
• Support technicians with complex diagnostics and repairs while staying current with evolving
    automotive technology
• Enforce safety regulations, maintain a clean and organized workspace, and ensure all equipment is safe to operate

Skills & Qualifications
• Proven ability to lead, motivate, and manage a high-performing team
• Ford Master Technician certification with applicable specialties
• Strong expertise in automotive diagnostics and repair
• In-depth knowledge of Ford systems, tools, equipment, and software
• Excellent interpersonal and communication skills with the ability to work effectively with technicians,      management, and customers
• Strong diagnostic, analytical, and troubleshooting abilities
• Highly organized with the ability to manage multiple priorities in a fast-paced environment

What We Offer
• Competitive compensation package
• Performance-based incentives
• Health and dental benefits
• Ongoing training and career development opportunities
• A supportive, team-oriented culture focused on growth and success

How to Apply
If you are a driven leader with strong technical expertise and a passion for delivering outstanding service, we want to hear from you.

Apply today and join the team at Legacy Ford Fernie.

Let your Legacy start here!

Department: Service
This is a management position
This is a full time position