McClure Company has been voted one of the best companies to work for in Pennsylvania, consecutively, since 2009!
The McClure Company is searching for a Service Operations Coordinator in Harrisburg, PA that will report to the Service Manager.  This position has a proactive responsibility of assigned functions related to the ongoing operation of the mechanical service department.  
Essential Functions:
  • Organize customer reporting, including the distribution of necessary documentation and information
  • Schedule technicians for all service-related work which includes emergency service, maintenance contracts and service small jobs
  • Ensure technicians have all required information (including equipment data, maintenance logs, etc.) to perform service calls
  • Communicate the following with Operations Manager and/or Service Manager:
    • Work progress.
    • Customer concerns, complaints & issues.
    • Field personnel relations, concerns, etc.
    • Department workload and resource allocation.
    • Un-billable work.
    • Any matter affecting service operations.
  • Convert field technician findings into customer actionable proposals  
  • Enter equipment information from field reports into database
  • Improve existing processes to generate increased efficiencies
  • Support transition to paperless systems
  • Support field, sales, operations and technical staff with timely reporting
  • Navigate field technician software including entry of data, reconciliation of service tickets, costs, vendor material, subcontracts, tools and other charges
  • Miscellaneous items: 
    • Vehicle tracking.
    • Tool control.
    • Approve technician expenses for reimbursement.
    • Approve invoices on parts/materials
  • Other related duties may be assigned to meet business needs.
Experience, technical skills & attributes required:
  • Excellent verbal and written communication skills
  • High degree of self-organization
  • Ability to multi-task, and function with rapidly changing priorities
  • Strong aptitude for quality and efficiency
  • Must be energetic, a self-starter, & have a high sense of urgency.
  • Desire to work in a fast-paced environment
  • Proficient computer skills including Microsoft Word, Excel and Outlook.

Authorization to work in the United States indefinitely without restriction or sponsorship
Position is full-time Monday - Friday
To learn more about The McClure Company, please explore our website
McClure Company is an Equal opportunity employer.  This Company considers candidates regardless of race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.


This is a full time position

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