Vision: Wisconsin's first choice for casino entertainment.
Mission: Gaming professionals working together to provide a friendly, safe, and fun gaming experience.
Values: Professionalism, Accountability, Respect, Integrity, Sincerity.


SALARY: $12.00/Hr  Plus Tips

POSITION SUMMARY:


Serve the patrons of the Oneida Casino by resolving guests' problems such as tilts, ticket jams, jackpots, and fills in a friendly, professional, and courteous manner; address questions or concerns about how slot machines are played and the types of pay outs; provide accurate change as requested.


DUTIES AND RESPONSIBILITIES:

  • Provide excellent customer service for all internal and external customers.
  • Assist customers by explaining how to play the different slot machines and explain jackpots and types of payouts.
  • Assist customer when slot machines are in need of repairs, navigating the help/rules screen, and answering general questions regarding slot play. Contact a slot technician for help when needed.
  • Safeguard assigned equipment such a keys and security access cards.
  • Complete jackpot payouts and ticket fills within established timelines and complete documentation as required.
  • Keep work areas neat, organize, and stocked.

MINIMUM QUALIFICATIONS:

  • Must be eighteen (18) year of age or older.
  • High School Diploma, HSED Diploma, or GED Certification is required within one (1) year of employment. Applicants age fifty (50) and older are exempt from this requirement.
  • Six (6) months of customer service experience.

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT:

  • Frequently walk, use hands to finer, handle, feel, reach with hands and arms, talk, and hear.
  • Occasionally stand, stoop, kneel, crouch, crawl, lift and/or move up to fifty-five (55) pounds with assistance.
  • Work environment is NOT smoke, noise, or dust-free.

 
The Oneida Nation does not discriminate on the basis of race, color, national origin, sex, religion, age or disability status in employment or the provision of services.  However, individuals of Indian ancestry and Veterans will be given preference by law in initial employment or re-employment.

Department: Slots
This is a non-management position
This is a full time position
Closing Date: Ongoing Recruitment

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