Bingo Worker (Green Bay, WI)

• Provide excellent customer service for all internal and external customers of the Bingo operations at all times and in all activities. Establish and maintain effective working relationships with all internal and external customers of Oneida Casino
• Provide solutions for customer concerns and continually focus on customer service as our top priority.  Inform supervisor of recommendations/ideas for improving all areas of this position to include ideas on improving customer service systems or activities.
• Develop, maintain, and facilitate effective relationships, communications processes and activities with all Gaming personnel and all other internal and external customers.
• Ensure established procedures, and processes are utilized at all times.
•  Attend department meetings to ensure effective communications take place.
• Ensure compliance with all regulatory requirements in all areas at all times.  Adhere to established quality, service delivery, customer service, and customer demand expectations. Adhere to all audit, and legal regulations/laws and practices.
• Provide excellent customer service to ensure a pleasant experience for the guests of the Oneida Casino by being courteous and practicing positive guest services which includes, but not limited to, emptying ashtrays and garbage bags, answering guests questions in regards to Bingo games, sessions, and other casino events.
• Sell various bingo games on the floor and call bingo(s) back to the Bingo Caller in a clear understandable voice.
• Count and sign for supplies issued, before and after selling period, to ensure the correct amounts are received.
•  Verify price payouts and pay Bingo winners.
• Count the number of guests in assigned areas.
• Verify guest’s receipts to ensure purchase of entry pack for that specific session and date.
• Keep work area clean and clear from personal belongings such as coats, bags, magazines, books, purses, etc.

• Continuously walk and  stand.
• Frequently sit, use hands to finger, handle, feel, reach with hands and arms, talk and hear. 
• Occasionally stoop, kneel, crouch, crawl, lift and/or move up to twenty-five (25) pounds.
• Must be able to work evening, holiday, and/or weekend extended hours and irregular shifts.
• Work environment may NOT be smoke, noise, or dust free.
• A Tuberculosis (TB) Screening and/or TB Skin Test is required within thirty (30) days of employment and annually thereafter.

• Knowledge of Bingo games.
• Knowledge of modern office practices, procedures, and equipment.
• Knowledge of business English, proper spelling, grammar, punctuation, and basic arithmetic.
• Knowledge of principles and practices of public relations and customer service.
• Skill in ensuring cleanliness of the bingo floor.
• Skill in accurately recording numbers and payouts.
• Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers at all levels.
• Ability to represent the organization in a professional manner, building respect and confidence.
• Ability to write clear and concise reports, memoranda, directives and letters.
• Ability to demonstrate outstanding guest service at all times.
• Ability to speak clearly and concisely.
• Ability to communicate effectively in the English language, both verbally and in writing with staff and the general public.
• Ability to interpret a variety of instructions furnished in written and verbal form.
• Must adhere to strict confidentiality in all matters. (Must sign a confidentiality statement prior to employment.)
• Must be willing and able to obtain additional education and training.
• Must pass a pre-employment drug screening.  Must adhere to the Nation’s Drug and Alcohol Free Workplace Policy during the course of employment.
• Must pass a background security check with the Oneida Nation in order to meet the Employment Eligibility Requirements, Tribal/State Compact and/or Oneida Nation Gaming Ordinance as they pertain to the position. A temporary license or Gaming License issued by the Oneida Gaming Commission is required as a condition of employment and continuing employment within the Oneida Nation’s Gaming Division.

• Must be eighteen (18) years of age or older.
• High School Diploma, HSED Diploma, or GED Certification is required within one (1) year of employment. (Applicants age fifty (50) and older are exempt from this requirement.

Department: Bingo
This is a emergency temporary position
Closing Date: Ongoing Recruitment - Pool
Transfer Date: