Position Title: IT/ Help Desk Support
Reports To: IT Manager

Position Summary:
PSI is the largest privately owned shipyard in Hawaii, with two of the largest dry docks in the state. We have been in business since 1944 and have a large labor force of skilled craftsman with a full support staff of professionals who comprise of engineering, project management, QA, EHS, accounting, contracts, and human resources.

The IT/ Help Desk Support will maintain and monitor user-end workstations and productivity on local area network. Perform a variety of maintenance, software installation, end-user support and training tasks to ensure end-user workstations and network performance meet company and user requirements. Provide support to staff on all company-support applications. Troubleshoot computer problems, determine source and advise on appropriate action. Complete application project-based work. Perform responsibilities in accordance with all company standards, policies and procedures.

Pacific Shipyards International, LLC. Expectations of Employee:
  • Is committed to the company values and adheres to all Pacific Marine & Supply’s policies and procedures
  • Perform duties of his/her job and as assigned by Management
  • Maintain a positive and respectful attitude and conduct her/himself with integrity and in a polite, professional manner treating customers and co-workers courteously and respectfully
  • Communicates regularly with Officers, Managers, & Supervisors about the different divisions and department’s issues
  • Consistently be on time for work, meetings and appointments and deliver work projects by assigned due dates.
  • Maintain assigned work areas in a clean and orderly fashion
  • Maintain and ensure the safety of all assigned equipment
  • Perform all duties in conformance to appropriate safety and security standards
  • Meet productivity goals and quality standards as set by management

Essential Duties & Responsibilities:
  • Regular attendance is required for the position
  • Administers end-user workstations and supports end-user activities utilizing TCP/IP on a primarily Microsoft Windows-based local area network (LAN)
  • Investigates user problems and identifies their source; determines possible solutions; tests and implements solutions
  • Installs, configures and maintains personal computers, Windows networks, file servers, network cabling, and other related equipment, devices and systems; adds or upgrades and configures disk drives, printers and related equipment
  • Performs and/or oversees software and application installation and upgrades
  • Maintains site licenses for department/organization
  • Plans and implements network security, including maintaining firewalls, configuring VPN, managing host security, file permissions, filesystem integrity, and adding and deleting users
  • Troubleshoots networks, systems and applications to identify and correct malfunctions and other
  • Develops and conducts various training and instruction for system users on operating systems and other applications; assists users in maximizing use of networks and computing systems
  • Maintains confidentiality with regard to the information being processed, stored or accessed by the end-users on the network
  • Assists personnel of other departments as a computer resource
  • Provides computer orientation to new and existing company staff
  • Performs other duties as assigned

Other Duties/Functions:
  • Ability to communicate technical information to nontechnical personnel
  • Ability to install, configure and maintain personal computers, networks and related hardware and software
  • Knowledge of computer and/or network security systems, applications, procedures and techniques
  • Ability to identify and resolve computer system malfunctions and operations problems
  • Skill in organizing resources and establishing priorities
  • Excellent verbal and written communication skills
  • Ability to learn and support new systems and applications
  • Good attitude; must be a team player
  • This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines

Education/Training:
  • Degree in related field and 3-5 years of networking experience, or equivalent applicable work experience
  • 1-2 years help desk experience
  • Shipyard/Industrial Experience valuable

Qualification/Requirement:
  • Must show proof of your legal right to work in the United States
  • This position requires US Citizenship due to security clearance required for base access
  • Must be able to successfully obtain a Transportation Worker Identification Credential (TWIC)
  • Must be able to successfully obtain a Defense Biometric Identification System (DBIDS) Credential to gain access to federally controlled work sites
  • All candidates must submit to and pass a post-offer drug screening and background check before employment begins. Failure to complete any of these steps will result in disqualification
  • Valid State of Hawaii drivers’ license in good standing, class 3 or higher
  • Candidates must have access to reliable transportation to get to work and other job sites on time for the start of shift

ADDITIONAL INFORMATION:
This job description in no way states or implies that these are the only duties to be performed by the employee filling this position. Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.


 

Department: Administration
This is a non-management position
This is a full time position

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