Customer Service Rep. (Boyd, Greenup, Lawrence, Carter and Elliott, KY; Morehead, Mount Sterling, Owingsville, Frenchburg and West Liberty, KY)
Pathways complies with all applicable federal, state, and local laws and provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ancestry, age, disability, pregnancy status, victim status, marital status, member of the armed services or covered veteran status, or any other status that is protected by applicable federal, state, and/or local laws. This policy includes, but is not limited to: recruitment, employment, promotion, demotion, transfer, termination, compensation, benefits, layoffs, training, and social and recreational programs.
Salary - $15.00 per hour
Educational Requirements: High School Education
Duties/Responsibilities: The CSR will function as a part of a larger team to collaborate with clinical staff on posting schedules. Duties include verifying the consumers financial information, ensuring note headings are congruent with the services billed and all billing codes are correct, prior to posting. Provide follow-up to Customer Service Manager (CSM) and the clinic director to make sure Pathways is in compliance with 'Notes on Time' policy.
Performance/Productivity Expectations: Non-direct service position.
Assists in managing front office responsibilities.
Experience Required: Experience working in a medical office billing services a plus! Must be experienced in all office procedures, including typing, filing, etc. Computer experience required / knowledgeable of the operation of all office machines.
**Eligible for rate increase after 90 days and yearly evaluation based on performance.
Benefits
Salary - $15.00 per hour
Educational Requirements: High School Education
Duties/Responsibilities: The CSR will function as a part of a larger team to collaborate with clinical staff on posting schedules. Duties include verifying the consumers financial information, ensuring note headings are congruent with the services billed and all billing codes are correct, prior to posting. Provide follow-up to Customer Service Manager (CSM) and the clinic director to make sure Pathways is in compliance with 'Notes on Time' policy.
Performance/Productivity Expectations: Non-direct service position.
Assists in managing front office responsibilities.
Experience Required: Experience working in a medical office billing services a plus! Must be experienced in all office procedures, including typing, filing, etc. Computer experience required / knowledgeable of the operation of all office machines.
**Eligible for rate increase after 90 days and yearly evaluation based on performance.
Benefits
- 401(k) company matches up to 4%
- Dental Insurance
- Vision Insurance
- Employee Assistance Program (EAP)
- Health Savings Account
- Health Insurance
- Life Insurance
- Short term - long term disability
- Accidental Insurance
- Critical Illness Insurance
- Paid Holidays
- Paid Vacation Days
- Sick Time
- Personal days
- Tuition reimbursement
- Mileage reimbursement
This is a full time position