Customer Service Assistant (Santa Ana, CA)
The Customer Service Assistant will perform necessary tasks and general duties to assist the Customer Service Department. Will manage orders that provide delivery to customers, ensure orders are selected, packaged, loaded, and dispatched safely, timely, efficiently, and economically, and maintain proper records. Under organizational goals, provides direction to the team on activities and behaviors. Identifies and analyzes problems; plans tasks and solutions.
Duties/Responsibilities:
- Processes customer orders via phone, fax, and the internet.
- Follows up with customers on quotes, orders, issues, and potential business.
- Provides exceptional customer service, including professional communication via phone, email, and fax.
- Maintains department profitability through research, analysis, trending, defining problems and solutions.
- Works with customers, associates, sales team and managers to plan and forecast future business.
- Sets objectives, plans, follows up to ensure all goals are met on time.
- Communicates and works with all operational areas within Robinson Pharma, Inc
- Will work with Department Heads, Associates, Customers, and Vendors to drive sales, ensure high levels of customer service, and solve complex problems.
- Communicates with customer daily on orders, quotes, issues, and future business.
- Assist Customer Service Department with delegated tasks and other duties
- Professional phone manner and ability to work independently.
- Coordinates between the Shipping Department and the Customer.
Qualifications:
- High School diploma/GED and/or some college.
- 1-3 years of Customer Service work experience.
- Comfortable working in a fast-paced environment.
- Excellent Communication Skills - able to speak clearly, concisely and accurately to ensure effective department operations. Bilingual: Vietnamese (conversational) & English is a plus.
- Computer Skills (Intermediate level) proficient in MS Office (Excel, PowerPoint, Word, and Outlook).
What We Offer:
- Competitive Wages, $23.00 - $25.00/per hour, depending on experience.
- Medical & Dental (company pays 75% of employees' HMO plans)
- Discounted Vision
- 401K - match up to 3% of annual salary
- Paid Holidays
- Vacation Days
- Sick Days
Our HR department will contact applicants who meet the required selection criteria and most closely match the requirements of an open opportunity either by phone or email.
If your skills and experiences align with what we're currently looking for the next steps in the recruitment process.
Please Note: You will only be contacted if your application is selected for the next stage of the recruitment process.
Robinson Pharma is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment. Robinson Pharma takes affirmative action in support of this policy to employ and advance in employment individuals who are minorities, women, the disabled, and veterans.Robinson Pharma, Inc will conduct a background check by using a third-party vendor to conduct such background investigations. After acceptance of an offer, you will be asked to complete and deliver authorization, consent and release of all background information. Employment will be 'at-will' and may be terminated at any time, with or without notice by either party in writing.
This is a non-management position
This is a full time position
