Position Overview: SFAFs Syringe Access and Disposal Services (SAS Program) is the largest syringe access and disposal health engagement program in the state of California serving over 14,000 participants per year. Our program provides evidence-based interventions to improve health outcomes for people who inject drugs (PWID) including decreasing accidental death due to overdose; reducing HIV, STI, and HCV infection and transmission rates; improving engagement in care, treatment & adherence. Our mobile and stationary sites provide syringe access & disposal services, health education, counseling, professional & peer support, outreach, linkage, and other community and health improvement-focused services.

The Hepatitis C Wellness Manager is responsible engaging HCV+ PWIDs in the Hepatitis C Wellness Program. In addition to serving on the SAS leadership team, the Manager is responsible for the operation and management of the Hepatitis C Wellness Program. This includes team supervision & training, programming & outreach, reporting, budget management, and program evaluation.

Includes the following: (Other duties may be assigned)

1. Program Development, Management & Leadership:  In collaboration with the SAS Management Group, HCV Team, Magnet’s Director of Nursing, and SAS Director, develop HCV programming, activities, policies, collaborative relationships, and protocols. Meet with the Program Director, a minimum of once a week, to discuss staffing, participants, peers, programming, and program issues. Oversee client recruitment, enrollment, engagement, group and individual session, medication self-storage locker, and client retention. Problem solve with HCV Team and/or the Program Director to address challenges. Attend community committees, meetings, forums and events, develop and maintain collaborative relations with health care providers; community planning and advocacy groups; End Hep C, DPH, stakeholders and others engaged in the area of HVC health, HCV policy, HCV care. 

2. HCV Wellness Program Staff Supervision: Provide weekly supportive and administrative supervision to HCV Wellness Coordinators (2+) to ensure that program activities and service delivery are grounded in harm reduction practices, low threshold, nonjudgmental, welcoming, client centered. Assist HCV Coordinators work with PWIDs navigating the medical system to link (or reconnect) with primary care, benefits navigation, hepatitis C treatment, medication storage and adherence, connecting to health and social services, and HCV prevention. Ensure activities, client progress, and services are accurately documented, team member schedules and logistics activities support successful delivery of HCV Wellness Program. Support self-care and healthy boundaries, assist with work prioritization and time management, assess and schedule trainings to meet individual and team needs, through coaching and training improve teams conflict resolution, de-escalation, and violence prevention skills, debrief with team after critical incidents and provide follow up support and incident documentation. Communicate job expectations; create work plans, monitor and appraise job contributions during individual supervision. Address performance challenges and document supervision. Ensure that staff performance evaluations occur and are completed within SFAF timelines. Delegate and assign tasks to reach HCV Wellness Program goals.

3. Program Data Management, Oversight, and Reporting: Maintain and update HCV programming data collection forms, provide HCV team with training, direct supervision and support to accurately capture services delivered. Delegate and oversee data completion, data entry, and share analysis. Review HCV program data, service utilization, and referral summary each month against program target goals. Review and provide oversight to HCV Team to ensure accurate and consistent program data collection, data entry into ECW, progress notes, and provide compliance oversight. Submit HCV Program data to SAS Program Director monthly and complete program monitoring reports. 

4. HCV Wellness Program Compliance Management: In partnership with SFAF’s Compliance Director, develop and implement a HIPPA compliance strategy that includes written policies and procedures, effective team training and education, clear lines of communication, internal monitoring and auditing, enforcement of standards, and prompt response to detected problems through corrective actions to protect participant privacy and keep participant records secure.

5. HCV Program Monitoring and Evaluation and Partnerships: Review, assess, and evaluate HCV service utilization data and program participant feedback and inform HCV Team of program successes and areas for improvement. Communicate findings with SAS Program Director. Maintain regular communication with HCV Program collaborative partners (Magnet, Harm Reduction Therapy Center, Street Medicine Team), problem solve to ensure successful and ongoing services and partner relationships; Coordinate annual HCV Program participant satisfaction survey. Develop opportunities for participant involvement, input and feedback at services.

6. Team Building and Scheduling: In partnership with the SAS Director, build, maintain, and lead a high functioning cohesive team. Responsibilities include meeting facilitation and agenda setting, training, scheduling, evaluation, hiring, coaching, and developing the team.

7. HCV Prevention Education and Health Education: Wellness/Treatment readiness coaching includes strategizing around substance use management, nutrition, acquiring identification, Medical care, creating or strengthening routines and social connections, overdose prevention, linking to mental health counseling, primary care. Provide health education & referral to PWIDs through individual and group risk reduction sessions to prevent HCV transmission and reinfection.  

8. Outreach and Educational Material Development:  Oversee creation of educational and resource material for both volunteers and program clients specific to the HCV prevention and care needs of the target population.

9. Syringe Access and Disposal Services Health Education:  
Responsibilities include staging and breaking down/cleaning the 6th Street Harm Reduction Center and mobile sites, building ongoing relationships with people who inject drugs, providing on site referral and linkage to substance use, health and social services. Provide on-site health education & referral. Provide health coaching focused on self-care, health improvement activities, disease prevention, etc. Provide individual and group motivational interviewing sessions. Develop and facilitate workshops and health improvement, education, and skills building groups. Link participants to HIV/HCV testing, the HCV Wellness Program, and HIV Health Navigation team. Provide DOPE Project overdose prevention and response trainings, recruit participant volunteers for low threshold volunteer opportunities, and acting as an ambassador for SFAFs harm reduction programming in the 6th street harm reduction center and the community.  Develop outreach materials, educational and resource flyers. Train, supervise, and retain volunteers. The 6th Street Harm Reduction Center welcomes diverse groups of people who are active substance users, homeless and/or marginally housed, have untreated mental health concerns, histories that often include trauma, incarceration and violence. SAS staff provides de-escalation, conflict resolution, and crisis interventions. Document and enter site data, referral data, volunteer data, DOPE Project data, partner services, and community clean-up data. As needed at SAS mobile and fixed sites.

Knowledge, Skills, and Abilities:
Strong team leadership, interpersonal and communication skills. Flexibility and adaptability with work schedule, which includes early mornings, evenings, and weekends. Experience using android and/or iPhone including texting and basic apps. Ability to follow and effectively teach safety instructions and protocols and develop HCV Program protocols. Knowledge of substance use and health concerns of people who inject drugs (PWID). Extensive knowledge; health concerns and barriers to healthcare of PWID, HCV prevention and HCV treatment knowledge. Knowledge of health and social services throughout the city of San Francisco. Awareness and sensitivity to diverse and marginalized populations. Ability to speak candidly and knowledgeably about drug use and sexual risk. Ability to implement de-escalation techniques, follow safety protocols, program protocols, and use sound judgement. Ability to work in a fast-paced and sometimes chaotic environment with people who can be high, low or crashing and/or might have untreated mental and/or physical health challenges. Good organizational skills, ability to prioritize and problem-solve, data entry skills, ability to use Microsoft Office programs including Excel. Ability to direct work of team including development of work plans, self-care plans, and team meeting facilitation experience.

Supervisory Duties:  HCV Wellness Coordinators (2+), HCV Peers (7+), and volunteers.

Physical Requirements, Work Environments, and Work Schedule:
Skill in operating office equipment such as a personal computer, copy machine, and telephone system.  Ability to lift a minimum of 50 pounds, perform routine bending, stooping, twisting, lifting, standing, and reaching. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The full time position requires work during evenings, weekends and limited holidays.

Schedules may include providing shift coverage for direct services and logistics/inventory activities to cover vacations, sick days, and special events.

Education and Experience: Minimum three years’ experience working with people who use drugs, highly marginalized, or homeless populations required. 3 to 5 years’ experience required coordinating, supervising, or managing public health programs or services (or equivalent). Associates Degree with program management, supervision experience, and proven ability to make independent and sound decisions. Data collection and narrative reporting experience  Strong understanding of harm reduction practices and principles, Proof of valid California driver’s license with excellent driving record required.

Work Environment:
This position is located at 1035 Market Street, 117 6th street, Turk Street storeroom, and the position requires work at eight satellite locations, and driving.  Off-site meetings as required by the job.  This position will have access to protected health information (PHI) and may only access, use or disclose the minimum information necessary to perform their designated role on behalf of San Francisco AIDS Foundation, regardless of the extent of access provided.

Equal Employment Opportunity Statement:
The San Francisco AIDS Foundation is an Equal Opportunity employer. We actively seek applications from people living with HIV, people with disabilities, women, GLBTQ individuals and people of color.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Application Process:
Please visit our careers page at www.sfaf.org

The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for personnel so classified.


Department: Syringe Access Services
This is a full time position

Visit Careers at San Francisco AIDS Foundation

Personal Information


Other Information