The Production Support Specialist will be supporting DLA in Fairfax, VA.  

Duties and Responsibilities:  

  • Works in support of one of the following business processes: Order Fulfillment, Planning, Sustainment, or Auditability.  

  • Provides support to BPSD in performing a variety of task that are less complex in nature but can be numerous, i.e. transaction errors.  

  • Exercises discretion and independent judgment on assigned task.  

  • Works primarily with Microsoft office products; Word, Excel, Power Point, and Outlook among other software products and within an Enterprise Business System comprised of, SAP Sales and Distribution, and Trader’s Scheduler’s Workbench among other components.  

Tasks:  

  • Reports/Tracking:
    monitor and maintain systems such as SAP Enterprise Central Component (ECC), Fuels Management Defense (FMD), Invoices Receipt Acceptance and Property Transfer (IRAPT), IS Oil Traders and Schedulers Workbench, Advanced Planner and Optimizer (APO), SAP Business Objects, and shall manually generate reports, metrics and spreadsheets as directed by BPSD COR and coordinated with the cognizant BPSD Government Team Lead (GTL).  

  • Transaction Management:
    Add/change/delete and review transactions and resolve system-generated errors in SAP Enterprise Central Component (ECC), Fuels Management Defense (FMD), Invoices Receipt Acceptance and Property Transfer (IRAPT), IS Oil Traders and Schedulers Workbench, Advanced Planner and Optimizer (APO), and SAP Business Objects. Transaction management changes are generally not complex in nature, but repetitive and numerous and are usually the result of interface issues, system design, or erroneous manual input.  

  • Help Tickets:
    Assist in the creation, maintenance,escalation, tracking and resolution to these requests for help based on BPSD COR/GTL direction. This includes various metrics associated with help tickets received via phone, email, and Service Desk Express.  

  • Correspondence Management:
    Create, revise and maintain many variations of documents related to administrative and business system functions in accordance with guidance provided by the COR/GTL. These include but are not limited to documents involving: office correspondence, reference libraries, Job Aids, evidential matter, desk guides, Standard Operating Procedures (SOP), requests for system changes, official government forms and other related documentation, including electronic documents/email.  

  • Meeting Management:
    Perform one or more of the following tasks for a specific meeting: Attend the meeting, participate in the meeting, schedule the meeting, prepare and synopsize the agenda, maintain attendance list, and/or provide minutes of the discussion.  

  • End-User Training: 
Assist the BPA in creating one or more end-user training tasks such as job aids, desk guides, SOP, online training, and process flow development.
  • System Testing:

Issue changes in a system testbed before deployment. Tests are usually transactional in nature and require documented pursuant to Task 4, step-by-step actions to be taken to achieve a predetermined outcome. 

Minimum Education:
BA/BS degree or equivalent experience.  

Minimum Experience:
Relevant experience may be substituted for the minimum education requirement if the candidate has demonstrated at least 4 years’ experience in supporting analysis activities that display the duties and responsibilities above.  

Salary Desired:
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