General Clerk III (Bloomington, MN)

VCI is offering opportunities for General Clerk III supporting the U.S. Citizenship and Immigration Services in Bloomington, Minnesota.

  Tasks:

• Responsible for monitoring the reasonable accommodations general email inbox; duties include answering requests and questions using USCIS provided templates, regulations, and policy information.

• Monitoring and routing reasonable and/or religious accommodations requests to the appropriate EEO specialist.

• Assist in identifying and procuring products and services utilizing the agency's central accommodation fund.

• Will assist with drafting, editing, reporting, proofreading, and technical writing functions for the department.

• Oversee incoming emails to proactively gauge proper escalation if needed.

• Support the Employee needs for technical writing and administrative duties stemming from upcoming reasonable accommodations and religious accommodation policies.

• Assist with record keeping and managing electronic files and records for EAB.

• Create and monitor trend analysis within the EAB.

• Provide leadership with daily, weekly, monthly, and annual reporting requirements.

• Provide senior management with detailed data reports, evaluated information to be used in executive level briefings, trending data to drive key initiatives and highlight areas to guide policy creation.

• Independently research programmatic activities; review information, reconcile conflicting data, and devise new and modified methods to analyze findings.

• Structure large data sets to find usable information for process improvement; create presentations and reports based on best practices and recommendations.

• Advise management of unique conditions and issues that affect program activities and recommend strategies to improve implementation and evaluation of programs.

• Develop and maintain communications with team and stakeholders by providing verbal and written communication in support of programmatic activities.

• Support the six (6) essential steps of the Equal Opportunity Model Program MD- 715 and Barrier Analysis data pulls which include key information on reasonable, religious, and other Agency program areas.

• Develop and/or improve the quality of existing documentation for technical presentations and statistical reports in support of program management functions. Work products may be in applications including but not limited to MS Word, Excel, PowerPoint, Publisher, MS Visio and Internet browsers.

Qualifications:

• Be a U.S. citizen or a foreign national who has been lawfully admitted for permanent residence
• Be courteous, respectful, responsible, and professional always.
• Ability to communicate effectively both orally and in writing including, but not limited to:

  • Understand and apply professional grammar and spelling.

  • Maintain professional telephone and email etiquette; and

  • Excellent customer service skills.

  • Exhibit tact, diplomacy, and patience.

  • Follow written and/or oral directions.

  • Speak, read, and write English fluently.

  • Strong organizational skills including, but not limited to:

• Capability to multi-task in a fast-paced office with attention to detail.

• Scheduling and managing appointments.

• Prioritizing tasks.

• Decision making abilities; and

• Ability to create and meet deadlines.

• Microsoft Office Suite applications, including intermediate to advance experience with Excel including conditional formatting, statistical interpretation using pivot tables and formulas to create reports. Including intermediate to advance experience creating professional presentations in PowerPoint.

• Web browsers (Google Chrome, Firefox, Internet Explorer).

• ECN applications such as SharePoint, MS Visio and Adobe applications.

• Proficiency in administering Equal Employment Law including but not limited to: Provide guidance, assistance, consultation, and technical assistance on complex and sensitive issues.

Our benefits package includes medical, dental, vision, Long Term Disability, Life Insurance, Short Term Disability, paid time off, paid holidays, flexible spending account, health savings account, health advocates,  employee assistance program, tuition assistance program, 401k Plan ,as well as a fun and enthusiastic work environment that promotes a work/life balance! 

To Apply:
VCI offers a team-oriented work environment and a competitive compensation and employee benefits package. If you have a commitment to excellence and want to join our team of top caliber professionals, we invite you to submit your resume electronically.

This is a full time position
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